Ad-Hoc Support

By The Hour - Ad Hoc Support

By The Hour - Ad Hoc Support

$175 per hour ex GST

From February 2024 Google and Yahoo are enforcing a new policy to protect their user’s inboxes to better filter out the spam/junk emails we all receive every day.

We can assist our clients to configure the required DNS changes to apply the new DMARC, SPF and DKIM. This rate is used for single one off requests.

  • Under this new policy, any person or company sending bulk emails will need to meet four specific criteria for their emails to go through to their recipients’ inboxes
  • Include a one-click unsubscribe in all emails
  • Keep a spam report rate below 0.3%
  • Send all emails from a domain with a valid DMARC policy and
  • Authenticate all emails with the SPF and DKIM validation methods
  • Typical turnaround time is less than 3 business days.
5 Hour - Ad Hoc Support Block

5 Hour - Ad Hoc Support Block

$170 per hour ex GST

For multiple support requests, our 5-hour support block is a cost-effective option. Get assistance as-needed for online support needs including digital marketing, development and troubleshooting.

  • Typical turnaround time for requests is less than 3 business days.
  • Support block valid for 3 months.
  • We have a time management system to track team member's time on your requests. Only the exact time spent is deducted from the balance.
  • We can provide time estimates for requests if requested.
  • We are happy to discuss a custom monthly retainer if you have specific ongoing support needs.
10 Hour - Ad Hoc Support Block

10 Hour - Ad Hoc Support Block

$165 per hour ex GST

If you have more than 5 hours of support needs, we also offer a 10 hour support block to assist you as-needed for online support needs including digital marketing, development and troubleshooting.

  • Typical turnaround time for requests is less than 3 business days.
  • Support block valid for 3 months.
  • We have a time management system to track team member's time on your requests. Only the exact time spent is deducted from the balance.
  • We can provide time estimates for requests if requested.
  • We are happy to discuss a custom ongoing monthly retainer if you have specific ongoing support needs.
25 Hour - Ad Hoc Support Block

25 Hour - Ad Hoc Support Block

$160 per hour ex GST

If you have more than 10 hours of support needs, we also offer a 25 hour support block to assist you as-needed for online support needs including digital marketing, development and troubleshooting.

If you need more than 25 hours, contact us for a custom quote.

  • Typical turnaround time for requests is less than 3 business days.
  • Support block valid for 3 months.
  • We have a time management system to track team member's time on your requests. Only the exact time spent is deducted from the balance.
  • We can provide time estimates for requests if requested.
  • We are happy to discuss a custom ongoing monthly retainer if you have specific ongoing support needs.