Ad-Hoc Support

By The Hour - Ad Hoc Support

By The Hour - Ad Hoc Support

$160 per hour ex GST

We provide a range of online ad hoc support services by the hour to our clients for digital marketing, development and operations support requests (including troubleshooting). This rate is used for single one off requests.

  • Typical turnaround time is less than 3 business days.
  • We are happy to discuss a custom ongoing monthly retainer if you have specific ongoing support needs.
5 Hour - Ad Hoc Support Block

5 Hour - Ad Hoc Support Block

$155 per hour ex GST

For multiple support requests, our 5-hour support block is a cost-effective option. Get assistance as-needed for online support needs including digital marketing, development and troubleshooting.

  • Typical turnaround time for requests is less than 3 business days.
  • Support block valid for 3 months.
  • We have a time management system to track team member's time on your requests. Only the exact time spent is deducted from the balance.
  • We can provide time estimates for requests if requested.
  • We are happy to discuss a custom monthly retainer if you have specific ongoing support needs.
10 Hour - Ad Hoc Support Block

10 Hour - Ad Hoc Support Block

$150 per hour ex GST

If you have more than 5 hours of support needs, we also offer a 10 hour support block to assist you as-needed for online support needs including digital marketing, development and troubleshooting.

  • Typical turnaround time for requests is less than 3 business days.
  • Support block valid for 3 months.
  • We have a time management system to track team member's time on your requests. Only the exact time spent is deducted from the balance.
  • We can provide time estimates for requests if requested.
  • We are happy to discuss a custom ongoing monthly retainer if you have specific ongoing support needs.